Privacy Policy
1. Introduction
ALZAMEER CAR RENTAL ("Company", "we", "our", "us") is committed to protecting your
privacy and safeguarding your personal information in compliance with applicable
laws of the United Arab Emirates (UAE), including data protection and electronic
transaction regulations.
This Privacy Policy explains how we collect, use, disclose, and protect your
information when you visit our website or use our car rental services.
By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal and non-personal information:
Personal Information
- Full Name
- Phone Number
- Email Address
- Nationality
- Emirates ID / Passport Copy
- Driving License Details
- Billing & Payment Information
- Residential Address
Booking Information
- Vehicle selection
- Rental duration
- Pickup & drop-off location
- Transaction history
Technical Data
- IP Address
- Browser type
- Device information
- Cookies & usage data
3. How We Use Your Information
We use collected data for the following purposes:
- To process bookings and rental agreements
- To verify identity and driving eligibility
- To process payments and deposits
- To provide customer support
- To send booking confirmations and updates
- To comply with UAE legal and RTA requirements
- To improve website performance and user experience
- For fraud prevention and security monitoring
4. Legal Basis for Processing
We process personal data based on:
- Contractual necessity (rental agreements)
- Legal obligations under UAE law
- Customer consent
- Legitimate business interests
5. Information Sharing & Disclosure
We do not sell or rent your personal data. However, we may share information with:
- UAE Government authorities (RTA, Police, Courts) when legally required
- Insurance companies for claims processing
- Payment gateways & banks for transaction processing
- IT and hosting service providers
- Legal or regulatory bodies when mandated
All third parties are required to maintain data confidentiality.
6. Data Retention
We retain customer information only as long as necessary for:
- Rental and legal records
- Traffic fine tracking
- Accounting & VAT compliance
- Dispute resolution
Data may be retained longer if required by UAE law.
7. Cookies Policy
Our website uses cookies to:
- Improve browsing experience
- Analyze website traffic
- Remember user preferences
You may disable cookies via browser settings, but some website features may not function properly.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers & firewalls
- Encrypted payment processing
- Restricted staff access
- Secure document storage
Despite our efforts, no online transmission is 100% secure.
9. Your Rights
Under applicable UAE data protection principles, you may:
- Request access to your data
- Request correction of inaccurate data
- Request deletion (subject to legal retention requirements)
- Withdraw consent for marketing communications
Requests can be made via email.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
12. International Data Transfers
If data is processed outside the UAE (e.g., cloud hosting), we ensure appropriate safeguards are in place.
13. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated revision date.
14. Contact Us
For privacy-related inquiries or data requests, contact:
ALZAMEER CAR RENTAL
Email: info@alzameerrentacar.com
